heybaj Frequently Asked Questions

heybaj requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a BRTA-issued driving licence. Upload clear, legible photos of both sides of your ID through the account verification section. Most submissions are reviewed within 24 hours during Bangladesh Standard Time (UTC+6) business hours.

Use the "Forgot Password" link on the heybaj login page to reset your password instantly. Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, set a new strong password (at least 8 characters, mixing letters and numbers), and log in. If you no longer have access to your registered mobile number, contact support at [email protected] with your account details for manual identity verification.

No — heybaj strictly enforces a one-account-per-player policy. Creating duplicate accounts to claim multiple welcome bonuses or circumvent account restrictions is a violation of our Terms & Conditions. If duplicate accounts are detected, heybaj reserves the right to suspend all associated accounts and forfeit any bonus balances. If you believe a duplicate account was created fraudulently using your details, contact [email protected] immediately.

To permanently close your heybaj account, send a written request to [email protected] from the email address registered on your account, stating that you wish to close it. Our team will confirm your identity, process any outstanding withdrawals of real-money balances, and close the account within 5 business days. If you are closing due to concerns about your gambling habits, we encourage you to consider our self-exclusion tools first — they may be a better fit than full closure.

Nagad deposits on heybaj are processed almost instantly — most are credited within 2–5 minutes of a successful Nagad transaction. During peak hours or in rare cases of network congestion, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your Nagad transaction confirmation (showing the Transaction ID) and contact [email protected] — our team will investigate and credit your account manually if the payment was successfully received.

The minimum withdrawal amount on heybaj is ৳500 for mobile financial services (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner institutions. There is no upper withdrawal limit for verified accounts in good standing, though very large withdrawals may be processed in tranches. Your account must pass KYC verification before any withdrawal can be processed.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours of approval for verified accounts. Bank transfers (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) may take 1–3 business days depending on inter-bank processing. heybaj processes withdrawal requests 7 days a week including weekends and Bangladeshi public holidays. The first withdrawal from a new account may take slightly longer while final identity checks are completed.

heybaj does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges — for example, bKash charges a small Send Money fee on outgoing transfers. heybaj has no control over third-party provider fees. We recommend checking your MFS provider's current fee schedule before transacting. The amount credited to your heybaj account will always reflect the net amount received by the platform.

A withdrawal on heybaj may be rejected for several reasons: incomplete KYC verification, an unmet bonus wagering requirement, a mismatch between the withdrawal destination and your registered account name, or a pending security review. Log in to your account and check the Cashier notification for the specific reason. If your KYC is incomplete, complete it promptly. If you have an active bonus, check its wagering status in the Promotions section. For any other issue, contact [email protected] with your withdrawal reference number.

RTP (Return to Player) varies by individual slot title — most games available on heybaj from providers like Pragmatic Play, NetEnt, and Microgaming have RTPs ranging from 94% to 97%. The RTP for each game is displayed in the game's information panel, accessible by tapping the "i" or "?" icon within the game interface. RTP is a theoretical long-term average, not a guaranteed return per session. All slot games on heybaj use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes.

Yes — heybaj is fully optimised for mobile play on both Android and iOS devices. The entire platform, including live casino tables, slot games, cricket betting, and the King of Fishing game, is accessible directly through your mobile browser without downloading any app. Simply visit heybaj.net on Chrome, Firefox, or Safari on your smartphone, log in, and start playing. The interface automatically adapts to your screen size for a smooth, full-featured experience on any device.

heybaj partners with leading live casino studios including Evolution Gaming, Ezugi, and Pragmatic Play Live to deliver a premium live dealer experience. Available live games include Live Roulette, Live Baccarat, Live Blackjack, Live Teen Patti, Andar Bahar, and game-show style titles like Crazy Time and Monopoly Live. All live tables are streamed in HD with professional dealers, and game results are fully audited for fairness by independent third-party testing labs.

King of Fishing is an arcade-style real-money shooting game where players aim and fire cannons to catch fish, sea creatures, and special targets — each worth a different coin multiplier. You select your bet size (cannon power) before each shot; larger bets mean higher potential payouts per catch. Special boss fish and golden targets offer significantly elevated rewards. The game uses a certified RNG, so every creature's catch rate is determined fairly. Visit the King of Fishing page for full game rules and payout tables.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before a bonus balance can be converted into withdrawable real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. On heybaj, your wagering progress is tracked in real time in the Bonuses section of your account. Slot games typically contribute 100% toward wagering; live casino games may contribute a lower percentage — check individual bonus terms for details.

The heybaj Loyalty Program rewards active players with points for every real-money bet placed on the platform, across all game categories. Accumulated loyalty points can be exchanged for bonus credits, free spins, or exclusive perks depending on your tier level. Higher tiers unlock faster withdrawals, dedicated account management, and special event invitations. Your current tier and points balance are always visible in your account dashboard. Visit the Loyalty Program page for a full breakdown of tiers, earning rates, and redemption values.

Yes — winnings from heybaj free spins are real money, but they are initially credited as bonus funds subject to a wagering requirement before they can be withdrawn. The spin value, eligible games, and wagering requirement for each free spin promotion are specified in the individual promotion terms. Once you meet the wagering requirement on free-spin winnings, the resulting balance converts to withdrawable real money. Unused free spins expire at the end of the promotion period stated in the offer — use them before the deadline.

If the wagering requirement on a heybaj bonus is not completed within the promotion's validity window, the remaining bonus balance is automatically forfeited. Any real-money balance in your account that is separate from the bonus remains intact and withdrawable. heybaj sends reminder notifications as bonus expiry approaches. If you wish to forfeit an active bonus early — for example, to make a withdrawal of your real-money balance — you can do so from the Bonuses section in your account settings. Note that forfeiting a bonus is irreversible.

The minimum age to register and play on heybaj is 18 years old. This applies to all players across Bangladesh without exception. During registration, all players must confirm they are 18 or older. heybaj actively verifies player ages through our KYC process — accounts where the player is found to be under 18 are closed immediately and any balances forfeited in accordance with our Terms & Conditions. If you suspect an underage individual has accessed the platform, please report it to [email protected] immediately.

heybaj takes problem gambling seriously. If you feel gambling is negatively affecting your life, you can request a self-exclusion period — ranging from 30 days up to permanent exclusion — by contacting [email protected] with "Self-Exclusion Request" in the subject line. Once activated, your account will be locked and you will be prevented from opening a new account. During self-exclusion, heybaj will also opt you out of all promotional communications. We encourage players in distress to seek help promptly — please visit our Responsible Gaming page for additional resources.

Yes — heybaj supports voluntary deposit limits as part of our responsible gaming tools. You can set a daily, weekly, or monthly deposit cap in BDT from the Responsible Gaming section of your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period to prevent impulsive decisions. Decreasing a limit takes effect right away. These tools are designed to help you stay in control of your budget and play within your means at all times.

heybaj protects all player data using 256-bit SSL/TLS encryption on every page of the platform — the same standard used by major banks. Financial transaction data processed through bKash, Nagad, Rocket, and partner banks is handled through their own secure encrypted channels and never stored in plain text on heybaj servers. Your account password is stored as a salted hash. heybaj does not sell or share your personal information with third parties for marketing purposes. For full details on data handling, please review our Privacy Policy.