Responsible Gaming
at heybaj

heybaj's Commitment to Responsible Gaming

At heybaj, we believe that gambling should be an entertaining leisure activity — nothing more, nothing less. We are genuinely committed to fostering a culture of responsible play across our entire platform, from slots and live casino to cricket betting and the King of Fishing game. Every feature, every promotion, and every customer interaction is shaped by our core principle: the wellbeing of our players comes first.

Our responsible gaming programme is built around three pillars: prevention, protection, and support. Prevention means giving you accurate information and practical tools before problems arise. Protection means enforcing our 18+ age policy rigorously and empowering you to set your own limits. Support means ensuring that any player who needs help can reach our team at any hour of the day or night — quickly, confidentially, and without judgment.

We recognise that online gaming carries risks for a small minority of players, and we take that responsibility seriously. heybaj actively monitors account activity for signs of disordered gambling behaviour, and our customer support team is trained to respond with empathy and actionable guidance. If we observe patterns that concern us, we will proactively reach out — because we would rather lose a bet than lose a player to a gambling problem.

Age Restriction & Verification

heybaj is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or access any real-money game on heybaj. This rule is non-negotiable and applies to all players in Bangladesh and elsewhere, regardless of local custom or regional practice.

How We Verify Your Age

During the registration process, you are required to declare that you are aged 18 or above. Before processing your first withdrawal — and in some cases before you can access the full range of games — heybaj will request identity verification documents as part of our Know Your Customer (KYC) process. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport
• Driving licence issued by BRTA (Bangladesh Road Transport Authority)

Your date of birth will be confirmed against the submitted document. Accounts where age cannot be verified will be suspended until valid documentation is provided. Any account found to belong to a person under 18 will be closed immediately and all associated funds will be handled in accordance with our Terms & Conditions.

Protecting Minors

If you share a device or household with someone under 18, we strongly encourage you to use device-level parental control tools to restrict access to gambling websites. Never share your heybaj login credentials, and always log out of your account when you are not actively using the Platform. heybaj takes underage gambling extremely seriously and will cooperate fully with any investigation relating to a minor accessing the Platform.

Self-Exclusion

Self-exclusion is one of the most powerful tools available to any player who feels that their gambling is getting out of hand. When you self-exclude on heybaj, your account is immediately restricted — you will not be able to log in, deposit funds, or place bets for the duration of the exclusion period you select. Self-exclusion is processed without delay and takes effect as soon as your request is confirmed.

Exclusion Period Options

heybaj offers the following self-exclusion durations:

• 1 Month — a short-term break to reassess your relationship with gambling
• 3 Months — a medium-term cooling-off period
• 6 Months — an extended break for more serious concerns
• 12 Months — a full-year exclusion for significant issues
• Permanent Exclusion — a lifetime ban with no option to reopen the account

How to Self-Exclude

1. Log in to your heybaj account and navigate to the Responsible Gaming section within your account settings.
2. Select "Self-Exclusion" from the available tools and choose your preferred exclusion duration.
3. Confirm your request. You will receive a confirmation notification. The exclusion takes effect immediately upon confirmation.
4. Alternatively, email [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within one hour and send you written confirmation.

Reactivating Your Account After Self-Exclusion

For exclusions of 1, 3, 6, or 12 months, your account may be reactivated at the end of the exclusion period only after a mandatory 24-hour reflection window has passed and you have explicitly requested reactivation in writing. Accounts subject to permanent exclusion cannot be reactivated under any circumstances. heybaj strongly recommends that players who have previously self-excluded take time to speak with a counsellor before returning to gambling.

Deposit & Loss Limits

Setting financial limits is one of the simplest and most effective ways to maintain control over your gambling activity. heybaj provides a suite of flexible limit tools that you can configure directly from your account settings at any time. Once set, limits take effect immediately and cannot be increased until a mandatory cooling-off period has elapsed — this prevents impulsive decisions made in the heat of the moment.

Deposit Limits

You can set a maximum deposit amount for the following rolling time windows:

• Daily Deposit Limit: The maximum total you can deposit within any 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total you can deposit across any 7-day rolling window.
• Monthly Deposit Limit: The maximum total you can deposit across any 30-day rolling window.

Deposit limits are denominated in Bangladeshi Taka (BDT). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. These limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.

Loss Limits

A loss limit caps the total amount you are permitted to lose (net of winnings) within a defined period. This tool is particularly useful if you find that your total spend is harder to track than individual deposit amounts. Loss limits can also be set on a daily, weekly, or monthly basis.

Reducing vs. Increasing Limits

Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 48-hour cooling-off period before the new, higher limit comes into force. This delay is intentional — it gives you time to reconsider whether a higher limit is genuinely in your best interest.

Time-Out & Session Controls

heybaj offers a range of session and time-out controls that help you manage how long you spend on the Platform during any given period. Prolonged uninterrupted gaming sessions are associated with impaired decision-making and increased risk of problem gambling behaviour. Our session tools are designed to interrupt that cycle and prompt regular reflection.

Session Time Reminders

You can set a session reminder that triggers an alert after a specified duration of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. When the reminder fires, you will see a notification on screen showing how long you have been playing, your net profit or loss for the session, and the option to continue or log out. This feature cannot be disabled mid-session once set.

Reality Checks

Every 60 minutes of continuous platform use, heybaj automatically displays a reality check notification showing your current session duration and net session outcome. This is a fixed platform feature and cannot be turned off. It is designed to ensure that no player loses track of time or money spent without a periodic pause for awareness.

Short-Term Time-Out

If you need a brief break from the Platform without committing to a full self-exclusion, you can activate a time-out period. Available durations are:

• 24 Hours — a single-day break
• 7 Days — a one-week pause
• 30 Days — a one-month rest period

During a time-out, your account is suspended in the same way as a self-exclusion — no login, no deposits, no bets. The difference is that time-out periods expire automatically at the end of the selected duration, whereas a self-exclusion requires an explicit reactivation request. Time-outs are processed immediately upon request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following are common warning signs that gambling may be becoming harmful. If you recognise any of these patterns in your own behaviour, we encourage you to use heybaj's responsible gaming tools or reach out for professional support immediately.

• Spending more money on gambling than you can comfortably afford to lose, or borrowing money to fund gambling activity.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• Feeling restless, irritable, or anxious when you are unable to gamble or when you try to cut back.
• Gambling for longer periods than you originally intended, or losing track of time while gambling.
• Neglecting work, family, or social responsibilities because of time or money spent on gambling.
• Concealing the extent of your gambling activity from family members, friends, or colleagues.
• Using gambling as a primary way to relieve stress, boredom, loneliness, or emotional distress.
• Making repeated unsuccessful attempts to cut back on or stop gambling.
• Prioritising gambling deposits over essential expenses such as rent, bills, food, or family needs.
• Feeling a persistent need to gamble with progressively larger amounts to achieve the same level of excitement.

Self-Assessment

The following self-assessment checklist is adapted from widely used problem gambling screening frameworks. Read each statement honestly and consider whether it reflects your current or recent gambling behaviour. If you answer "yes" to three or more of these statements, we strongly encourage you to speak with a professional counsellor or contact our support team.

This checklist is not a clinical diagnostic tool, but it is a meaningful indicator of risk. If several of these statements ring true for you, please take action now — use heybaj's self-exclusion or time-out tools, set stricter deposit limits, or contact our support team for a confidential conversation about the options available to you.

Getting Help & Support

If you feel that gambling is becoming a problem — for yourself or someone you care about — please do not hesitate to reach out. Help is available, and seeking it early makes a significant difference to outcomes. heybaj's customer support team is available 24 hours a day, 7 days a week, and can assist you with activating any of the responsible gaming tools described on this page or with initiating a confidential conversation about your situation.

Contact heybaj Support

What Our Support Team Can Do For You

• Activate a self-exclusion or time-out on your account immediately
• Set or reduce deposit and loss limits on your behalf
• Remove your account from all marketing and promotional communications
• Provide information on professional counselling and support organisations
• Guide you through the account closure process if required
• Follow up with you after a self-exclusion ends to ensure you feel ready to return, if applicable

General Responsible Gaming Guidance

In addition to heybaj's built-in tools and direct support, the following general guidance applies to all players:

• Gamble only with money you can afford to lose. Treat your gambling budget as an entertainment expense — like a cinema ticket or a meal out — not as an investment.
• Balance gambling with other leisure activities. Make sure gambling is just one of many ways you relax and have fun, not your primary or sole source of entertainment.
• Never gamble under the influence. Alcohol, fatigue, or emotional distress impairs judgment and leads to poor financial decisions at the table.
• Keep track of time and money. Use heybaj's session reminders and account history tools to stay aware of exactly how much time and money you are spending.
• Talk to someone you trust. If gambling is causing you stress or financial difficulty, sharing that with a trusted friend or family member is often the first step toward getting things under control.